Programs

Students are prepared for placement in a variety of office support positions.
Course is designed to provide experiential competency-based training, with individualized assistance and ample practice time.
Students are taught Microsoft Office, including Word, Excel, and Access. Keyboarding Skills and office technology are also emphasized.
Upon graduation, students receive a certificate from the Community College. of Baltimore County

Students receive 8 weeks of classroom training, followed by 4 weeks of on-the-job experience in community setting.
Curriculum focused on learning basics of customer service, problem-solving, communication, phone skills, etiquette and propriety, human relations work skills, keyboarding and data entry.
Graduates placed in service-oriented occupations in retail, hospitality, sales, telecommunications services, non-profit, and related settings.
Employers renowned for customer service involved in classroom training.

Certificate program co-sponsored by the Community College of Baltimore County.
14 Week competency-based classroom training focused on practicing skills.
Includes learning counseling/responding skills, case management, crisis management, advocacy, developing resources, problem-solving, and documentation.
Graduates are placed in a variety of entry-level human service settings in positions such as case manager associate, residential counselor, peer counselor, rehabilitation aide, job coach, community living assistant, and mental health worker.